Government

Collaborating for High Performance
Global Pelican envisions a future of government and private sector partnerships in which agencies team with businesses to provide new services across multiple channels, thereby meeting the rapidly changing expectations of the public. Governments will increasingly turn to the private sector to help manage services such as transportation ticketing, tolling and violations; health records; unemployment insurance; security and identity; and business process intelligence operations.

Global Pelican Government Processing Services helps governments bridge the gap between finite government resources and increasing citizen demands. By leveraging our world-class processes, leading-edge capabilities and our global delivery network, Global Pelican Government Processing Services is uniquely able to help governments to improve public service value and position themselves for the future of citizen service. We bring you the best people, technologies and processes so you can bring the greatest value to your citizens.

Global Pelican Government Processing Services taps into the experience of our commercial business process outsourcing practice. We work with more than 85 percent of the Fortune Global 100 and have a proven ability to quickly mobilize the right resources for process and program management—no matter where you are.

We have two business units dedicated to meeting government privatization needs and objectives. Whether you face mandates to develop new services, need a customized solution for an existing service or seek a packaged solution to implement across multiple organizations, we deliver high performance through industry, technology and process knowledge.

Citizen Transaction Services

Document Management
This solution helps reduce the inevitable administrative backlog involved with the handling of documents by introducing new work procedures, including the scanning of documents and management of historical documentation.

Eligibility & Enrollment
This service allows citizens to apply for state programs, including Medicaid and food stamps, in person, through the Internet, over the phone, by fax or by mail. The end result provides anytime, anywhere access.

Healthcare Records
Electronic Health Records enable a consolidated view of health information that makes patient centricity and healthcare integration possible. This approach overcomes the structural separations in clinical care provision, which cut across the logical flow of information for an individual patient’s care.

Identity & Access Management
The Government Identity & Asset Management offering can help to secure assets, service citizens, and protect national interests.

Logistics
Global Pelican’s logistics portfolio of offerings and capabilities associated with the broad approach to procurement transformation include the following:
Strategic sourcing
Organizational capability development and increased human performance
Organizational process re-engineering and procurement reform
Development of the business case and project justification for eProcurement systems

Revenue Collections
The Revenue Collections Information System allows citizens to interact with a single point of contact for all inquiries, enhancing the citizen experience and facilitating compliance.

Transportation Operations
Integrated eTicketing
For some transit operators, automated ticketing is the final destination. For others on the journey toward high performance, it's only the beginning. Global Pelican Integrated eTicketing solution opens new routes to improving customer satisfaction and revenue generation. Global Pelican can provide a full range of system integration, implementation and ongoing business processing outsourcing for these complex projects. Benefits include improved customer service, reduction in personnel, ticketing, and cash handling costs, increased public safety, reduction in cash thefts, micro-payment infrastructure and better management of information.

Toll Transformation
Global Pelican Tolling solution allows people to pay road, bridge or tunnel tolls without tollbooths, vehicle passes or transponders. It recognizes license plates and uses driver information from local motor vehicle databases to establish an account for each vehicle—without any effort from the driver. Our business process covers the entire transaction—from vehicle recognition, to address verification, to billing and collections.